Shipping policy

At The KAY Collection, we understand that once you place an order, you're excited to receive it. That's why we're committed to processing every order with care, accuracy, and as quickly as possible. Our goal is to make your shopping experience smooth from checkout to delivery. Order Processing All orders are carefully reviewed, packed, and prepared for shipment within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day. Clear processing times help customers know when their order is being prepared before it ships. 

Shopify Shipping Times Once your order has been shipped, estimated delivery times are: United States: 3–7 Business Days Canada: 5–10 Business Days United Kingdom: 5–10 Business Days Australia: 6–12 Business Days International Orders: 7–15 Business Days Please note that delivery times are estimates and may vary during holidays, peak seasons, or due to carrier delays. 

Order Tracking The moment your order ships, you'll receive a confirmation email with your tracking number. You can monitor your package every step of the way until it arrives at your doorstep. 

Shipping Rates Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Enjoy FREE Shipping on qualifying orders. The free shipping threshold will automatically apply at checkout when eligible. Address Accuracy Please ensure your shipping address is complete and accurate before placing your order. 

We are unable to guarantee changes once an order has entered processing. Lost or Delayed Packages While we work with trusted shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your package appears delayed or you have concerns about your shipment, please contact our customer support team, and we'll gladly assist you. International Orders International customers may be responsible for customs duties, import taxes, or other fees required by their country. These charges are determined by local customs authorities and are not included in your purchase total. 

Need Assistance? If you have any questions about your order or shipping status, our customer support team is always here to help. Email: nikaylawilborn5@gmail.com.

Thank you for choosing The KAY Collection. We appreciate your trust and look forward to delivering premium-quality hair with exceptional service. A clear shipping policy that explains processing times, delivery estimates, tracking, and contact information helps set expectations and build customer confidence.