Privacy policy

Date: [August 6th, 2026]
Welcome to The KAY Collection ("The KAY Collection," "we," "our," or "us"). We value your trust and are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect
To provide you with an exceptional shopping experience, we may collect the following information:

  • Personal Information;
    Full Name
    Email Address
    Phone Number
    Billing Address
    Shipping Address
    Company Name (if applicable)

Order Information

  • Products Purchased
    Order History
    Shipping Preferences
    Payment Confirmation
    Transaction Details

Device Information
When you browse our website, we may automatically collect:

  • IP Address
    Browser Type
    Operating System
    Device Type
    Time Zone
    Pages Viewed
    Website Activity
    Referral Sources

Customer Communications
If you contact us, we may collect information contained within:

  • Emails
    Contact Forms
    Live Chat Messages
    Customer Reviews
    Survey Response

2. How We Use Your Information;

Your information helps us operate and improve our business.
We may use your information to:

  • Process and fulfill your orders
    Verify purchases
    Deliver products
    Communicate shipping updates
    Respond to inquiries
    Provide customer support
    Improve our website
    Prevent fraud
    Detect suspicious activity
    Process refunds
    Personalize your shopping experience
    Send promotional offers (where permitted)
    Improve website performance
    Comply with legal obligations

We only use your information where we have a lawful basis to do so.


3. Order Processing

When you place an order, we collect the information necessary to:

  • Confirm your purchase
    Prepare your order
    Ship your products
    Send order confirmations
    Provide tracking information
    Process returns or exchanges
    Verify payment authorization

Orders are fulfilled directly from The KAY Collection's inventory, allowing us to maintain quality control and provide a reliable shopping experience. 

4. Payment Information
We do not store your complete credit or debit card information.

Payments are securely processed through trusted third-party payment providers available through Shopify, such as Shopify Payments, Shop Pay, PayPal, Stripe, Apple Pay, Google Pay, or other supported payment gateways, depending on your chosen payment method.

These providers maintain their own privacy and security practices.

5. Marketing Communications

With your consent, we may send:

  • Product launches
    Promotions
    Exclusive discounts
    Educational content
    Hair care tips
    Order reminders
    Newsletters

You may unsubscribe at any time using the unsubscribe link included in our emails.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember shopping cart contents
    Improve website functionality
    Save user preferences
    Measure website performance
    Analyze visitor behavior
    Enhance security

Disabling cookies may affect certain website features.


7. Google Analytics &Advertising
We may use Google Analytics and similar technologies to understand how visitors interact with our website.

These tools may collect information such as;

  • Pages visited
    Time spent on pages
    Device information
    Geographic region (approximate)
    Referral traffic
    Purchase activity

Where applicable and permitted by law, we may also use advertising tools to measure campaign performance and improve the relevance of advertisements shown to users.

8. Shopify Platform;

Third-Party Services Our website is hosted on Shopify.

We may also use trusted third-party providers to support our business operations, including services for:

  • Payment processing
    Shipping and logistics
    Customer support
    Email communications
    Marketing automation
    Fraud prevention
    Website analytics
    Security monitoring

These providers receive only the information necessary to perform services on our behalf and are expected to protect it appropriately.

9. Information Sharing

We do not sell your personal information.

We may share information only when necessary to:

  • Process payments
    Deliver orders
    Prevent fraud
    Comply with legal obligations
    Protect our legal rights
    Support website operations through trusted service providers

10. Data Security

Protecting your information is a priority.

We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure, but we continually work to improve our safeguards.

11. Data Retention

We retain your information only for as long as necessary to;

  • Complete transactions
    Maintain customer accounts
    Meet tax and accounting obligations
    Resolve disputes
    Comply with legal requirements

When no longer required, information is securely deleted or anonymized where appropriate.

12. International Customers

Our website may be accessed from countries outside our primary place of business. By using our services, you understand that your information may be processed in countries where our service providers operate, subject to applicable legal protections.

13. Your Privacy Rights

Depending on where you live, you may have rights to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Object to certain uses of your data
Withdraw consent where applicable
Receive a copy of your data in a portable format

To exercise these rights, contact us using the details below;


14. Children's Privacy

Our website is not directed to children under the age of;
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

15. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the ability to request access to certain personal information, request deletion of eligible information, and receive information about certain categories of personal information collected, subject to legal exceptions.


16. International Data Transfers

Where personal information is transferred across borders, we seek to apply appropriate safeguards in accordance with applicable privacy laws.


17. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for activities that occur under your account. Please notify us promptly if you suspect unauthorized access.


18. SMS & Email Communications
If you choose to receive SMS or email updates, we may send order confirmations, shipping notifications, promotional offers, or other service-related communications. Message and data rates may apply where relevant. You may opt out of promotional communications at any time.


19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or the services we provide.

The revised version will be posted on this page with an updated effective date. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

20. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us.
The KAY Collection Customer
Support Email: nikaylawilborn5@gmail.com
Business Address: Texas 77401, United States
Website:;www.thekaycollection.com